nattaup.com (hereinafter the "Website") is owned by NATTAUP LLC (hereinafter the "Company"). These General Terms of Sale apply to all orders placed through the Website. The terms are subject to modification and updates; accordingly, the terms governing customer orders are those effective on the date of order placement on the Website.
To use the Website, you must be a consumer of legal age (at least 18 years old) with full legal capacity, or authorized by your parent/guardian to place orders.
Personal information provided during registration or order placement must be complete, accurate, and up-to-date. The Company shall not be liable for undelivered products due to incorrect data.
The Company reserves the right to cancel any order if the customer’s IP address is located in a country different from the billing and/or delivery address.
The Company endeavors to accurately describe and display products, but minor errors may exist, which you acknowledge and accept.
In case of a discrepancy between the delivered product and its description on the Website, the Company will resolve the issue by offering an exchange or full/partial refund.
Orders are accepted subject to the Company’s prescribed procedure, including reviewing order details, total price, and correcting errors before final confirmation. Final confirmation constitutes a binding sales contract and acceptance of these terms.
The Company reserves the right to refuse service to anyone for any reason at any time, including refusing orders from customers with unresolved payment disputes or orders violating these terms with notifying the customer via email. Orders may be unprocessed if errors/non-compliance are not corrected.
Upon order validation, the Company will send a confirmation email to the provided address, including order details, price, and payment terms. You explicitly consent to email communication for order confirmation.
Prices displayed on the Website are in the currency corresponding to your selected delivery country/region (defaulting to EUR), excluding shipping fees and any applicable taxes. The total order price (including shipping, if applicable) will be confirmed on the checkout page. Prices are subject to change due to exchange rates, inventory, or regional policies, and the actual charge will be based on the price displayed at the time of order submission (subject to availability). You may be subject to additional fees not included in the listed price, as taxes, customs duties, international banking fees and certain credit card fees, the Company will not cover these fees.
Payments can be made via secure payment channels. Specific payment options (e.g., credit cards, third-party payment platforms) and instructions will be shown on the checkout page. Please follow the on-screen instructions to complete payment authorization or transaction confirmation.
Products are delivered to valid addresses in select countries/regions. Specific deliverable areas and address requirements (e.g., no PO boxes or hotel addresses) will be validated during checkout and subject to system confirmation. Orders to certain VAT regions below €100 cannot be shipped.
Ensure complete and accurate address information (e.g., street number, contact details). Inaccurate information may cause delays, additional fees, or package returns, with final address validity determined by the logistics provider.
Estimated delivery times are for reference only. Actual timelines may vary due to logistics, customs, holidays, or other external factors. Track your order via the provided link for updates; the Company is not liable for delays caused by uncontrollable circumstances.
If the package arrives damaged, opened, or with missing items, reject it upon delivery and contact our customer service immediately. Specific feedback procedures and timeframes will be outlined in the order confirmation email or logistics notifications.
If you are unsatisfied with your purchase, you may request a return or exchange after receiving the item. Specific rules and procedures can be found on our Return Policy page. Returned items must be unused, in original packaging with tags attached. Eligibility for returns/exchanges of promotional items, exchange processes, and stock availability will be detailed on the Return Policy page.
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to any conflict of laws principles, especially the application of Regulation (EC) No 593/2008. Any dispute arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR. If any provision of TERMS AND CONDITIONS is held invalid under applicable law, such invalidity shall not affect the enforceability of the remaining provisions, which shall continue in full force and effect.
Before pursuing legal action, please contact our Customer Service at support@nattaup.com to resolve any issues or complaints amicably.
Your personal data is handled in accordance with the Company’s Privacy Policy. You consent to the collection and use of information for order processing, customer service (including providing you with service-related information and/or promotional notices through postal mail, electronic mail, general website notifications, or other means), and other purposes outlined in the Privacy Policy. The Website is hosted on Shopify Inc. Your data is stored securely via Shopify’s data storage, databases, and applications on servers protected by firewalls. For more insight, you can also read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy).
Use the Website only for legal purposes. Prohibited activities include damaging the site, infringing intellectual property, or collecting user data without consent. Also, you represent and warrant that any comments or content submitted by you to the website shall not infringe any rights of any third party, including but not limited to copyright, trademark, privacy, or other personal rights. You further agree that any comments submitted by you to this website shall not constitute or contain defamatory, unlawful, abusive, or obscene materials. You shall bear full responsibility for the content of any comments you post.
Safeguard your account credentials and notify the Company immediately of any unauthorized access.
Do not copy, modify, reverse-engineer, or scrape content from the Website. Automated tools (e.g., robots, spiders) are strictly prohibited.
The Website and services are provided "as is" without warranties of any kind. The Company does not guarantee accuracy, availability, or freedom from errors. The information on the Website may contain errors or inaccuracies. The Company reserves the right to update any information deemed appropriate at its sole discretion without prior notice. Please be advised that such errors may relate to product descriptions, pricing, and inventory availability. In such circumstances, the Company reserves the right to cancel any orders affected by pricing errors or material inaccuracies. We sincerely apologize for any inconvenience this may cause.
You shall bear the risks associated with your use of the Website, as well as the purchase and use of the Company's products. The Company shall not be liable for direct, indirect, incidental, consequential damages (including loss of profits) or punitive damages arising from use or inability to use of the materials and services on the Website, or the performance of any of its products, even if it has been informed of the possibility of such damages, except where mandated by law.
The Company may update these terms at any time. Revised terms will be posted on the Website, and continued use constitutes acceptance.
These terms and the Privacy Policy constitute the full agreement between you and the Company, superseding all prior agreements.
In the event of termination, you shall remain bound by the obligations set forth in TERMS and CONDITIONS, including the warranties you have made, as well as the disclaimers and limitations of liability provisions herein. The Company shall bear no liability to you or any third party for such termination of access.
The Company may utilize and promote services provided by external third parties. However, notwithstanding any potential affiliation between such third parties and the Company, the Company neither exercises control over these services nor makes any representations or warranties regarding such individuals or entities. The Company assumes no responsibility for the accuracy, completeness, timeliness, reliability, or availability of any such third parties. Furthermore, the Company shall not be liable for any losses or damages arising from transactions conducted with any third-party websites, merchants, or operators of such third-party links and websites.
For questions or concerns, contact our Customer Service:
Email: support@nattaup.com
